United Utilities: Account Management and Bill Payments


United Utilities provides all customers with the ability to create an online account. There is no cost to create an account, and having one means that you will be able to take care of many tasks without the need to contact the customer service department. Other times, assistance may be needed from a knowledgeable support team member. The following information will help you to understand what the available options are, and how to reach out for help when it is needed.

Once logged into your account, you will be able to view billing statements. These can be viewed online even if you receive a paper billing statement by post. Should you have any questions about how to read your bill, or have questions about any of the charges you see, contact United Utilities customer service. An agent can provide an explanation of all the charges that appear on a statement, and if necessary, can make adjustments to any errors.

Account management often calls for the updating of personal information. Most of these changes can be completed online. It is important that your billing address is correct. Your phone number should be updated if it changes. When calling United Utilities for help, you may be asked to provide some information that will be used to verify your identity. If the information that they have on file does not match the information that you provide, there may be a delay in receiving assistance until you have updated the information.

For new accounts, contact United Utilities to start the process of setting up service for your location. If you are transferring from one utility company to another, be sure to let the agent know so that the account can be set up properly. When moving home, contact a representative and set up a service transfer. Provided that your new home is serviced by United Utilities, the transfer of service should be hassle-free. Do be sure to request the transfer well in advance of the actual move to ensure that there is no service downtime. Note that a meter reading may be needed in order to calculate a final bill for your previous location.

United Utilities allows customers to take charge of their accounts in many ways, but also makes their customer service agents available for times when help is needed. Minor account changes can be completed online, but major changes will require a call to the support department. It is best to call during business hours for most requests, but keep in mind that outages and emergencies can be reported 24-hours a day. Should an emergency arise, get to safety first, and then contact United Utilities.